Refund policy
Last updated: October 3, 2026
We want you to be happy with your order. This policy explains returns, replacements, and refunds for orders placed at bigdaddysusa.com.
1. Made-to-order t-shirts
Every shirt is printed after you order it, so all shirt sales are final. We cannot accept returns or exchanges for size, color, or change of mind. Please double-check your size before you order.
If your shirt arrives damaged, misprinted, or is the wrong item, email HiJobu@bigdaddysusa.com within 30 days of delivery. Include your order number and a photo. We will send a free replacement or refund you, whichever you prefer. You do not need to send the shirt back unless we ask.
2. Books and puppy gear
You may return an unused item in its original condition within 30 days of delivery for a refund. Email us first, and we will send return instructions. You pay the return shipping.
Signed copies of the book are final sale unless they arrive damaged.
If your item arrives damaged or is the wrong item, email us within 30 days of delivery with your order number and a photo. We will replace it or refund you. If we ask you to send the item back, we will pay the return shipping.
3. How refunds work
We refund your original payment method within 10 business days after we receive and check your return. Your bank may take a few more days to post it. We do not refund the original shipping charge unless the mistake was ours.
4. Canceling an order
Email us as soon as possible. We can cancel a shirt order only before it goes into production.
5. Orders placed on Amazon
If you bought the book on Amazon, Amazon handles your return or refund under its own policies. Please start the return in your Amazon account. We cannot refund Amazon orders.
6. Contest prizes
Prizes cannot be returned or exchanged for cash. If a prize arrives damaged, email us and we will replace it.
7. Contact us
Bad Jobu – Good Dad (Big Daddy's Wood & Stuff Company), 2018 Three Forks, San Antonio, TX 78258. Email: HiJobu@bigdaddysusa.com. Phone: (210) 929-0747.